Mike joined the CPA in March of 2015 as the General Manager. Mike's career progression has provided him with a wealth of leadership experience in different organizations and allowed him to hone his executive management skills. Mike has a B.PA from Athabasca University, is a Canadian Risk Manager and a ICD certified corporate director. Mike is keenly focused on customer service and continuous improvement and is excited to be a part of a dynamic, world class team.
Wendy has financial expertise in operational and capital budgets and provides financial knowledge in major capital developments and projects. Her Financial Services team assists in key areas of business management, budget management, cost benefit analysis, forecasting needs and revenue objectives.
Dean is currently responsible for the parking operations, facilities development and maintenance, planning and marketing for all on- and off-street parking at CPA. His team is responsible for the day-to-day upkeep and maintenance of all physical assets, maximizing use of all parking facilities and ensuring our facilities are top-notch for our customers.
Kurt and his team oversee the various systems and programs used by the CPA to operate the ParkPlus System. They also provide direct pay machine support and are responsible for servicing the ParkPlus pay machines and assist in maintaining CPA's security and parking guidance systems.
Shelley has worked at the CPA since 2004 and currently oversees the customer service and communications team who are responsible for providing front-line support for monthly contract customers, ParkPlus customers and administering the residential parking permit program. Her team also handles media and social media relations, internal and external communications, website support and community relations.
Kathy joined the CPA in 2013 in the newly created role of Human Resources Coordinator, which involves supporting management and employees in any human resources related duties. Human Resources is responsible for developing and maintaining HR policies, recruitment, employee benefits, employee training, safety and wellness programs.
Dominic joined the CPA in January 2015 as the Manager of Parking Enforcement. Dominic came to the CPA from the Calgary Police Service where he retired at the rank of Sergeant after a distinguished career spanning 34 years and a number of work areas. Dominic spent approximately half his career in the field of Traffic Enforcement and Investigations, so he brings a wealth of related experience to our Enforcement Department.
Joan heads up the Enforcement Support department which includes the areas of the customer solutions centre, appeals, the issuance of tickets via our automated enforcement system and the municipal impound lot. In addition to overseeing these service areas, she is also heavily involved in special projects and policy development.
Richard leads the Sales and Marketing team responsible for selling and implementing the ParkPlus System. He brings a wealth of experience in relationship building and sales, both critical pieces to our success in moving our homegrown technology forward as a product of choice. To find out more about the marketing of the ParkPlus System go to www.getparkplus.ca